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Sent an email to dcucustomerservice at dcunited.com on January 6, 2013. Received a fan pack back on January 19, 2013 (days waited: 14 days). The fan pack included: a letter, 4 ball cards (3 of them autographed: Lance Rozeboom, Lewis Neal, Robbie Russell, and the one that isn't autographed, the mascot, Talon), a Major League Soccer Bookmark, a stack of DC United post-it notes, a DC United (I don't know what it is) piece of note paper?, and last but not least, a DC United/Verizon Wireless bandana.
Fan pack and envelope:



The autographed photos:

Hi JrEdwards8899

Thank you for your feedback Great Success

You have been added to the list for the $10 gift certificate.

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That is cool! What exactly did you write on the email?