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My ebay > items won > The item. Theres a dropdown menu that says something like "resolve a problem", click it, go through the process and give the reasons why you're opening a dispute.
First port of call is to email the seller though and ask for a refund. If they say no, then do the above.
All items are sold with a 14 day money back guarantee. We will happily offer a free refund to anyone that is not happy with their purchase for any reason. 100% satisfaction guaranteed!
For any further information please feel free to contact us through the contact seller link on eBay. We will do are very best to reply within 48 hours. Many Thanks