Hi guys
I think we can all by guilty of not personalising enough when we're busy, but I
do agree it makea all the difference.
Just using the member's name lets them know that you have bothered to read their post properly. Also something I try to do is to welcome new members - basically by posting something like Welcome to Fanmail.biz. I try to do this if it is the first time I have replied to them, or if I notice they have only made a few posts.
The chances of them coming back to somewhere they feel welcome are far greater if they are treated politely and "noticed"!
Keep up the fantastic work all you mods
Ian