The Script-VV help

[EmmaSheree]

Hi,
I sent my first concert VV request to the script when they were at the 02 london for 2 nights
i wrote on the envelope please hold until and i sent it the Monday first class for it to get there on the friday.
that was 2 weeks ago and im getting worried as previous VV requests (although not concert) have come through fairly quickly.

Does anyone know how long the script take to reply VV?

Thank you so much