I search an adress where to write to Lance Henriksen....

[Marion]

I tried again on website USPS , with "help" and contact, but it doesn't work because when they ask me where I live i can't to put "france" because they put only the states of united states......... I spend hours and I tried full of same time when I put " sender unknow " they ask me for my address and coordinates, I fill(perform) quite they say that the zip codes is bad (because in France we have not the same zipcode that at your country and what I have to fill the State. What's to be done?

[kimmylee]

Okay so quit trying to get your small village Post Office to help. And USPS online form isn't working.

Go online to http://www.laposte.fr and see about a telephone number or online form/email address for a complaint direct to laposte Customer Services.

Tell them according to the tracking the letter never got to the destination, that you want help tracing it/ a refund etc etc. Something should move them into action in speaking to USPS & see what's happened.

Sometimes you have to wait a certain amount of time for refunds etc, but there is no reason why they can't look into a trace now and after the waiting time has passed, get a refund.

(I googled French Post Office and this was the only result- so i'm assuming laposte is the one who handled your letter and whom you paid. If not then the same advice applies to another company you may have used).