She seems to have an excuse for everything, EG she worded the envelope thing wrong or after the annoying thread she realized he's an expert etc.
I told her she needs to work on things, learn more and then she'll be up to scratch. My reply was "I am, I know the rules..."

I then said, How can we help her, when I've given her advice before she's felt attacked.
I got a reply "Yes im constantly emailed by mods and members having a go at me for being a TM etc"
I mentioned it wasn't right PM'ing mods saying they shouldn't be mods but her reply was people do it to her.
The thing is what sums it up, we cant help her to learn talking on here we need to tell her, but the fact is she's not going to learn being so defensive about things. Maybe it is right giving her time off from being a TM and coming back in a few months with a fresh start.